Our Shipping Policy
How We Do It
We encourage our customers to come to our location so quality of the product could be truly appreciated and we can show you how to use it and how to properly maintain it to ensure that tent last you many years to come.
We also offer installation services for additional fee.
If you cannot make it in person - but like to purchase our tent, please, do not hesitate to contact us and we will provide you with shipping cost to your location.
High-altitude is not responsible for the damage that occurred during the shipping.
Returns
How It Works
All of the sales are final.
If you would like to test the tent before purchasing you could rent vehicle equipped with the tent on Outdoorsy.com
Warranty at High-altitude
About Our Policy
At High-altitude, we offer a 6-month limited warranty on all tents purchased from us. This warranty covers any manufacturers defects and does not cover any normal wear and tear or damage that may have occurred during shipping. If you believe that your tent has a manufacturers defect, please contact us and send us a picture of the defect before returning the tent. We will then evaluate the damage and, if deemed to be a manufacturing defect, we will inform you of the next steps.
Our Privacy Policy
All About Information Security
High-altitude camping ltd. respects your privacy, all customer data is kept secure, confidential, and is protected against unauthorized access. We do not rent, lease, sell, or loan your information to any third party. The information we collect is used to process your order and to make contact with you regarding your order. We will occasionally use your contact information to let you know about sales, promotions, or events. If you do not wish to receive these notifications please contact us, we will remove you from these communications.
In order to keep all of your information safe, High-altitude camping ltd. does not store any of your credit card information in association to your account. Return customers will notice that credit card information must always be re-entered when placing another order. Credit card information is only stored on an order to order basis and is encrypted to ensure it is kept safe. High-altitude camping ltd. order checkout procedure secures your information using a Secure Socket Layer (SSL) with a high-grade, 256-bit encryption.
High-altitude camping ltd. may collect personal information such as your email address, name, and phone numbers. High-altitude camping ltd. may also collect information such as postal codes, age, gender, preferences, interests and favorites. Collection of information is to help High-altitude camping ltd. offer the best service possible.
High-altitude camping ltd. tracks the usage of our website and web pages within our site to determine which services are popular. This helps to know which areas of our site need improvement, and which areas our customers are interested in. This is all done to help us offer the best possible service.
High-altitude camping ltd. secures your personally identifiable information on secured servers in a secured environment, to prevent unauthorized access, use, or disclosure. We will never give out, or sell, any of your order information.